Our policies

Read more about Seta's policies,standards and commitment to students and staff welfare.


Seta has policies and standards which set out our commitment, responsibilities and approach in areas including health and safety, equality and diversity, safeguarding and anti-bullying. 

Data Protection Policy

Seta needs to collect and use certain types of information about its customers and other individuals who come into contact with the company. This personal information must be dealt with properly however it is collected, recorded and used, whether this be on paper, on a computer, or recorded on other material. There are safeguards to ensure proper storage and use provided by the General Data Protection Regulation (GDPR) 2016/679. Seta aims to be fully compliant with these regulations. To read the full policy click here.

Environmental Policy

As a leading training services provider, Seta recognises its responsibility to minimise the impact of its operations upon the environment, both locally and globally.  The company is, therefore, committed to the continual improvement of its environmental performance and the prevention of pollution from its activities. To read the full policy click here

Information and Guidance Policy

Information and guidance enables real progression for learners. To read the full policy click here.

Staff and Associate Recruitment and Promotion Policy

The Directors and Management of Seta recognise its staff as being fundamental to its success. A strategic and professional approach to recruitment and promotion processes help enable the company to attract and appoint staff with the necessary skills and attributes to fulfill its strategic aims, and support the company’s values. To read the full policy click here.

Staff Malpractice Policy

Malpractice consists of those acts which undermine the integrity and validity of assessment of qualifications, the certification of qualifications and/or damage the authority of those responsible for conducting the assessment and certification. This refers to acts and omissions made by staff or students involved with the assessment process. To read the full policy click here.

Quality Policy

Seta recognises the importance that the quality of our service has to the future of our business. It is the policy of Seta that all of our activities are carried out in accordance with our IS09001:2015 quality system, along with Ofsted and Matrix principles. To read the full policy statement click here.

Supply Chain Fees and Charges Policy

As an ESFA Prime Provider Seta must publish a supply-chain fees and charges policy on our website before entering into any Sub-Contract Agreements for the 2021/2022 academic year. Seta's policy statement details how we will apply fees and charges to Sub-Contract Agreements with organisations for the delivery of training on the Company’s behalf for 2021/22 and is published in line with ESFA requirements stated in Funding Rules 2021/22. To read the full policy click hereTo see a list of actual fees and charges for the 2020/21 academic year click here.

Health and Safety Policy

Seta regards health and safety as being a major management concern. The Company accepts the final responsibility for ensuring that the necessary arrangements exist to provide, as far as is reasonably practicable, the safest and healthiest working conditions possible for all our employees, learners using the Centre and for others who may be affected by our work activities. To read the full policy click here.

Equality and Diversity Policy

Seta is committed to equality and diversity.  Seta is covered by the provisions of our Equality and Diversity Policy. The aim of our Equality and Diversity Policy is to ensure that Seta fulfils its legal responsibilities as set out in the Equality Act 2010. The Act harmonises and replaces previous legislation to ensure consistency in making the workplace a fair environment and to comply with the law.To read the full policy click here.

Anti-bullying Policy

We are committed to providing a caring, friendly and safe environment for all of our students so they can learn in a relaxed and secure atmosphere. Bullying of any kind is unacceptable at Seta. Read the full policy here.

Safeguarding Policy

Seta recognises its responsibilities regarding safeguarding and promoting the welfare of learners.  Seta acknowledges that all learners have a right to be protected from abuse and are entitled to an environment that is safe, supportive and promotes personal wellbeing. To read the full policy click here.

Child Protection Policy

Seta aims to ensure that any students and young people are protected and kept safe from harm while they are with staff or volunteers in this organisation. In order to achieve this, we will ensure our staff and volunteers are carefully selected, screened, trained and supervised.

Complaints Policy and Procedure

Seta values all its customers and endeavours to deliver a high quality service all of the time. In the event that we fall short in any way we have a rigorous procedure for handling complaints. Details can be found here.